Unsuccessful companies treat their people with little empathy. Here’s what successful ones do!

Claudia Brose
5 min readMay 3, 2021
photo © erika giraud on Unsplash

“If a person wants to be successful, he should have a high EQ, Emotional Quotient. If he doesn’t want to lose quickly, he should have a high IQ, Intelligence Quotient, but if he wants to be respected, he should have a high LQ, the Q of Love.” This is how Alibaba billionaire Jack Ma describes his perspective.

How a company treats their people bears consequences for the entire result of the company’s activities.

LQ refers to the intelligence of the heart. The Love Quotient. It is the ability of people to be kind and compassionate to self and others. In the field of intelligence research, an understanding of quality of life has become part of the equation and in a certain way the Love Quotient can be more important for our development and that of our business than EQ or IQ. The Love Quotient begins where Emotional Intelligence ends.

If we combine EQ with LQ, we can more easily develop solutions that are advantageous for everyone involved and that serve not only our own interests, but all of the stakeholders of a company.

Truly caring — means paying attention

To pay attention to an employee, colleague or business partner means to take care of the person, to…

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Claudia Brose

Writer, Event-Creator, Marketing Professional turned Rebel against a rushed world | Japan mad | Cyclist | Get my Newsletter Un-Rush claudiabrose.substack.com